Every now and then, Lemmy World sends me an automated DM saying there are unresolved reports in the moderator inbox for the communities I moderate. Every single time, the moderator inbox has not only not shown any indication that it has something in it, it hasn’t actually had anything in it.
Not in my app (Jerboa) and not on the website. Replies, mentions and actual DMs properly show up, and notify me. Mod reports don’t. You’re better off straight up messaging me than reporting posts in communities I serve since I’m always around and the report inbox is busted.
Have they been resolved by another moderator? Or an admin?
Sometimes, but not always. One of the communities I mod, I am the only mod of so those are never resolved.
Admins can resolve reports as well as mods. So being the only mod does not mean it was not resolved.
that’s odd, the query for those unresolved reports should be finding the same things you’d see in the reports view on the website or jerboa.
do you have a specific example where you can’t find a report? i can take a look at that and probably find the reports.
you can also both in jerboa and also on lemmy-ui select to show all reports, not just resolved ones, which might help identifying them?
That’s what I do already (the reports do show, but not as unread/unresolved), but I mean the main issue is that I am not getting any kind of notifications on either interface for them. I only find out about them because there’s a bot that automatically DMs me if there are unresolved reports sitting in queue for X amount of time.
Shouldn’t I see like a number or a bell on the report thing if there’s stuff in there, the same way it shows for replies, mentions and DMs?
report counts will show next to the shield icon in the top right, to the right of the PM/mention bell icon, if there are any.
there is a small possibility that our logic for sending these messages is incorrect, but you’re the first person i see mentioning this while we’ve had this for a pretty long time already.
I mostly use an account on a different instance, and had just assumed it was merely a federation thing; but I’ve been on this account the last few days due to an issue on Pawb and finally noticed it’s not notifying me here, either, outside of the DMs.
Could it be something on my end maybe? I’ve mentioned this to the other mods in FoodPorn on our discord before and they don’t have this problem.
reports don’t federate in all cases.
currently, only accounts on the community instance get 100% report coverage, as they are sent only to the reporter’s instance, the reported user’s instance and the community instance currently. afaik this is supposed to get better with lemmy 1.0 eventually, but this is what we have to work with for now. resolving reports on another instance won’t resolve them on LW, unless you remove the associated post/comment. this should however not impact visibility when you do check on your LW account.
